Getting started is simple. Reach out through our contact form or website purchases. You are one step closer to fullfilling your pet needs

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart. We also supply the largest ZEEDOG supplies in New Zealand

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. email: info@luxepetpals.com

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of LUXEPETPALS.NZ (the "Site"). This Site is owned and operated by LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ). This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• PET SUPPLIES.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:

• Credit Card;

• PayPal;

• Debit; and

• AFTERPAY.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• NZPOST (STANDARD DELIVERY 5-7 BUSINESS DAYS).

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside New Zealand your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken; or

• CONSUMERS GUARANTEES ACT.

Refunds do not apply to the following goods:

• FINAL SALES ITEMS, CLEARANCE SHOP SECONDS.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
CONTACT THE ONLINE STORE, AND EXPLAIN THE REASON FOR RETURNING, CUSTOMER PAYS FOR RETURN DELIVERY, PACK GOODS AND SHOULD PROVIDE A RETURN GOODS DELIVERY BAG TO GIVE RETAIL TIME TO REMEDY FAULTS.

Consumer Protection Law
Where the Consumer Gurantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) are unable to resolve any dispute through informal discussion, then you and LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ).

Notwithstanding any other provision in these Terms and Conditions, you and LUXEPETPALSNZ LIMITED (LUXEPETPALS NZ) agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(02) 135-6697
INFO@LUXEPETPALS.COM
16 FERNWOOD PLACE, WAI O TAIKI BAY, AUCKLAND

You can also contact us through the feedback form available on our Site.

Effective Date: 16th day of August, 2026

©2002-2026 LawDepot.com®

‍Privacy policy

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Introduction

[LUXE PET PALS NZ] (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

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This policy sets out how we will collect, use, disclose and protect your personal information.

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This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

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Changes to this policy

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We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

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This policy was last updated on [16 August 2026].

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Who do we collect your personal information from

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We collect personal information about you from:

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▲           you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

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▲           third parties where you have authorised this or the information is publicly available. 

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If possible, we will collect personal information from you directly. 

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How we use your personal information

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We will use your personal information:  [User note:  You should list all of the purposes for which you may use personal information.  Common uses are set out below.  However, this list should be tailored for your business purposes, including adding any relevant purpose not set out below.]

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▲           [to verify your identity

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▲           to provide services and products to you

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▲           to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

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▲           to improve the services and products that we provide to you

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▲           to undertake credit checks of you (if necessary)

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▲           to bill you and to collect money that you owe us, including authorising and processing credit card transactions

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▲           to respond to communications from you, including a complaint

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▲           to conduct research and statistical analysis (on an anonymised basis)

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▲           to protect and/or enforce our legal rights and interests, including defending any claim

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▲           for any other purpose authorised by you or the Act.]

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Disclosing your personal information

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We may disclose your personal information to:  [User note:  You should list all of the persons to whom you may disclose personal information.  Common persons to whom personal information may be disclosed are set out below.  Like the above list, this list should be tailored to fit your circumstances, including adding any other person not set out below.]

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▲           [another company within our group

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▲           any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

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▲           a credit reference agency for the purpose of credit checking you

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▲           other third parties (for anonymised statistical information)

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▲           a person who can require us to supply your personal information (e.g. a regulatory authority)

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▲           any other person authorised by the Act or another law (e.g. a law enforcement agency)

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▲           any other person authorised by you.]

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[A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.]  [User note:  Include if there is a possibility of overseas data storage.]

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We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

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Protecting your personal information

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We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

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Accessing and correcting your personal information

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Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

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In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

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If you want to exercise either of the above rights, email us at [insert email address].  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

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We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

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Internet use

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While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

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[If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.]

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If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

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[COOKIES

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We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.]  [User note:  If you use other interactive techniques, you should mention them here too.]

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CONTACTING US

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If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at [info@luxepetpals.com].

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